Ben Burbank

Software Developer (student), Technical Writer, Operations Researcher / Systems Analyst, Intelligence Officer

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About

Software Developer and Technical Writer with a demonstrated history of working in the consumer electronics industry. Strong media and communication professional with a Master's Degree focused in Masters of Arts in English with Rhetoric and Technical Communication Emphasis. Bachelor's degrees in Computer Science (in-progress) and Creative Writing. Specialized skills in Criminal Intelligence, ArcGIS, Intelligence Analysis.

Experience

Technical Writing

Copywriter - Information Technology Services

Washington State University
Aug 2017 - Mar 2018 · 8 mosAug 2017 - Mar 2018 · 8 mos
Spokane, Washington
Conducted technical interviews with Information Technology Services Team Leads in service of crafting 1 Quarterly and 1 Annual ITS Report on activities. Used Adobe FrameMaker and Adobe Illustrator to draft, edit, and publish PDF and web reports with text, photo, and both raster and vector images. Developed marketing ideas and support for initiatives including advertising availability of 3D Printer support for students and faculty populations and importance of Information Security for faculty and staff populations.
WSU-Spokane ITS Annual Report

Technical Publications Writer

AMX by HARMAN
Jan 2012 - Jun 2017 · 5 yrs 6 mos
Cheney, WA
Interviewed key internal stakeholders and technical experts. Estimated documentation plan completion time. Drafted documentation for hardware, software, and proprietary customer-facing API. Participated in Project Plans/Meetings. Participated in all phases of the Project Lifecycle. Updated documentation using interviews, JIRA Bug Tracking software, Troubleshooting Tickets, and Customer feedback. Conducted review committee and Approvals Process for Documentation prior to publication. Updated documentation as platforms changed from Ventura to FrameMaker and Ventura to XML.
BCS API Documentation
BCS API Quick Start Guide
Hardware Manual
Hardware Module White Paper
Hardware Module Quick Start Guide
Hardware Module Manual

English Department Program Aide

Eastern Washington University
Sep 2011 - Jan 2012 · 5 mos
Cheney, WA

  • Special Elective Course Flyer/Poster Creation
    This was a flyer I created for an instructor's medieval literature class. I created the flyer using Adobe Illustrator.
    Flyer
  • Scholarship Flyer/Poster Creation
    This document was created using Adobe Photoshop and Adobe InDesign at the request of Dr. Beth Torgerson and distributed in the form of a printed poster throughout the Eastern Washington University Cheney campus in order to advise female English students of the opportunity to apply for a graduate scholarship specific to the Master of Arts in English, Literature program.
    Poster
  • Handbook for Concurrent Enrollment Program
    This handbook, created with Adobe Illustrator and Adobe InDesign, with photography by Larry Conboy, was distributed in both professional print and PDF to prospective students and instructors in Spokane area schools as a key information deliverable for the EWU Concurrent Enrollment Program.
    Handbook

Military

Intelligence Officer - Washington Army National Guard

Jun 2013 - Current · 10 yrs
Seattle, WA | Joint Base Lewis-McChord, WA | Fort Huachuca, AZ | Fort Lee, VA | Fort George Meade, MD | Kabul, Afghanistan

  • Operations Researcher / Systems Analyst, Information Operations Training and Validation
  • Media Operations Chief and US Forces / NATO Afghanistan Spokesman, Public Affairs Officer
  • Physical/Information/Operations Security Officer, All-Source Intelligence Officer
  • Domestic Liaison Officer to Washington State Emergency Management System

Combat Medic - Washington Army National Guard

Nov 2005 - June 2013 · 7 yrs 7 mos
Spokane, WA | Kent, WA | Fort Sam Houston, TX | Balad District, Iraq

  • Senior Company Medic
  • Company Level Intelligence Asset
  • Counter Radio-Controlled Improvised Electronic Device Weapons Specialist

Infantryman - Washington Army National Guard

Jun 2003 - Nov 2005 · 2 yrs 5 mos
Spokane, WA | Baghdad, Iraq

  • Squad Leader
  • Transportation Security Detachment
  • Combat Lifesaver

Infantryman - United States Army Active Duty

Jun 2000 - Jun 2003 · 3 yrs
Fort Drum, NY | Vitina Province, Kosovo

  • Rifleman
  • Radio Telephone Operator

Education

Traditional Education

Bachelor of Computer Science

Eastern Washington University | Spokane, WA
Jun 2020 - Jun 2023 | Grade: 3.6

Major Coursework Includes:

  • 3+ years work in Java
  • 2+ years work in Python
  • 1+ years work in HTML/CSS/JS/PHP, MySQL, C, C#, and R
  • Data Structures, Algorithms, Object Oriented Programming
  • Java, C, Python, MySQL, Assembly, UNIX, LINUX
  • Architecture & Organization, Software Development Principles
  • Data Mining, Big Data, Operating Systems, Computer Networks
  • Secure Code, Computer & Info Security, Network Security
  • Research Methods, Ethics

Skills: Software Development · Software Documentation · Software Development Life Cycle (SDLC) · Web Development

Master of Arts in English - Rhetoric and Technical Communication

Eastern Washington University | Cheney, WA
Sep 2010 - Jun 2017 | Grade: 3.8

Bachelor of Arts in English - Creative Writing

Eastern Washington University | Cheney, WA
Sep 2007 - Jun 2010 | Grade: 3.86

  • Areas of Concentration: Short Fiction, Biographical Non-fiction, Metanarrative structures

Military Education

Operations Research / Systems Analysis (Military Application Course)

Army Logistics University | Fort Lee, VA
Mar 2018 - Aug 2018

Operations Research / Systems Analysts (ORSAs) introduce quantitative and qualitative analysis to decision-making processes and academic research by developing and applying probability models, statistical inference, simulations, optimization and economic models using rigorous, evidence-based analytical techniques.

Major Coursework Includes:

  • Probability and Statistics
  • Advanced Calculus
  • Data Analysis
  • Linear Mathematical Programming
  • Linear Statistical Models
  • Analysis of Variance (ANOVA)
  • Design of Experiments
  • Discrete Event Simulation
  • Decision Analysis
  • Programming in R and VBA
  • Cost Analysis

Public Affairs Officer Qualification Course

Defense Information School | Fort George Meade, MD
Sep 2018 - Dec 2018

Major Coursework Includes:

  • Communications Planning
  • Public Affairs Guidance
  • Responding to Media Queries
  • Release of Information to the Media
  • Media Relationships
  • Media Kit Compilation
  • Social Media Engagement Planning
  • Manage Social Media Platforms
  • Plan and Conduct Press Conferences
  • Craft Themes, Messages, and Talking Points
  • Writing Press Releases
  • Conduct Print and Video Interviews
  • Conduct Live Remote and Radio Interviews
  • Prepare Subject Matter Experts for Media Engagements
  • Copy Editing
  • Writing and Delivering Speeches
  • Writing Editorials
  • Managing a Media Operations Center

Military Intelligence Basic Officer Leadership Course (MIBOLC)

U.S. Army Intelligence Center of Excellence | Fort Huachuca, AZ
Nov 2013 - Apr 2014

Major Coursework Includes:

  • Imagery Intelligence: Collection and analysis of imagery using photogrammetry and terrain analysis
  • All-Source Intelligence: Perform collection management/surveillance/reconnaissance and provides advice
  • Counterintelligence: Coordinate and participate in counterintelligence investigations, operations and production
  • Human Intelligence: Perform controlled collection operations and interviews
  • Signals Intelligence/Electronic Warfare: Collect signal intelligence and engage in electronic warfare
  • Command and coordinate the military intelligence Soldiers and combined Armed Forces
  • Assess risks associated with friendly/enemy courses of action and act to counter/neutralize intelligence threats
  • Use intelligence systems and data to reduce uncertainty for a commander

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